Whoever invented that phrase was an idiot. The customer is NOT always right. That phrase has done nothing but give justification for people to be jerks to their servers because they forgot to get their side of hash browns or something. I remember being in a Texas Roadhouse one time, a guy freaked because his waitress forgot to give him fries or something with his steak, and he actually called the manager over to complain. The manager apologized profusely and said he wouldn't have to pay for them, even though the waitress came back in about 30 seconds with his fries. Sheesh. I hope that one day, when some moron is whining to the manager about how his server didn't get a small part of his order right, the manager says "Look, they're human and make mistakes like everyone else. If you don't like it, you can leave right now."
The threat of "I'll take my business elsewhere" only works when the company is tiny. I really think wallmart would just laugh if you threatened with that. Oh noes, they've gone from 2,500,000,000 customers to 2,499,999,999.
As for if the customer is always right, its meant to make you treat the customer nice and not be a dick all the time. While that doesn't apply in this situation, in most it does
I agree with mewberries. People are way nicer once they lose the mentality of "well, it's his job so it's ok to be a jerk"
I think people should also spend time as a janitor. I did it part time for over a year, and suffice to say I clean up after myself way more now
you've heard of LF,CLF, and probably even TL...but have you seen CLV?